When will my order arrive and how will I be contacted?
Before you write to us, take a look below. Most enquiries already have a quick answer.
Your delivery timeline depends on:
- The product purchased
- Whether the item is a pre-order or in stock
- Whether installation or a site survey is required
- Current delivery volume and peak periods
How Will I Be Contacted?
To Take Note:
Pre-Orders
For all pre-order items, the latest estimated arrival date (ETA) can be found on the respective product page before purchase.
Peak Period Deliveries
During major sales campaigns, festive seasons, and other high-volume periods, delivery timelines may be longer than usual.
Aircon Orders
A site survey is required before installation can be scheduled. Our team will contact you directly to arrange the survey and installation appointment.
Working Days
Working days exclude weekends and Public Holidays.
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