PRISM+
Support Center Beta

Services & Repair Charges

Services & Repair

PRISM+ Support teamUpdated 31 July 2026

Yes, PRISM+ provides repair services for eligible products, whether they are still under warranty or no longer covered by warranty.

The repair charges will depend on your warranty status, the type of issue, and any replacement parts required.

Warranty Coverage

Warranty Type

Coverage

Basic Warranty

Covers product defects that are not caused by accidental damage, misuse, delivery-related damage, or installation-related issues.

Extended Warranty

Covers eligible product issues under the extended warranty terms. Transportation or delivery charges may still apply.

 

If Your Product Is No Longer Under Warranty

You may still request a repair assessment and repair service from PRISM+.

Please note that the following charges may apply:

Charge Type

Details

Replacement Parts

Charges vary depending on the parts required for the repair.

Transportation Fee

A transportation fee of $50 applies for product collection and return.

Repair Charges

Additional labour or repair costs may apply depending on the diagnosis.

 

How Are Repair Costs Determined?

The final repair cost will depend on:

  • The product model
  • The issue identified during inspection
  • Whether replacement parts are required
  • Your warranty status

Our team will provide a quotation, where applicable, before proceeding with the repair.

How Do I Request a Repair?

To request a repair service, please prepare:

  • Your Order Number or Proof of Purchase
  • Product Model
  • Photos or Videos of the issue (if applicable)

Our support team will review the issue and advise on the next steps.

Important Notes

⚠️ Repair charges may vary depending on the nature of the fault and the parts required.
⚠️ Transportation fees may apply even if the product is covered under certain warranty plans.
⚠️ Products that are no longer supported or have unavailable replacement parts may not be repairable.

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