Can I track my PRISM+ order?
Track Order
Quick answers
The questions our team is asked most often. Tap any to expand.
Why didn't I receive a tracking link?
If your order requires installation, you will not receive a tracking link. Instead, the PRISM+ team will contact you to schedule your delivery and installation.
How will I know my installation date?
Once your appointment has been scheduled, you will receive a confirmation email with your confirmed delivery and installation details.
I can't find my order confirmation email. What should I do?
Check your Spam or Junk folder, search your inbox for "PRISM+" or your order number, and verify that you're checking the same email address used when placing your order.
Didn't find your answer?
No problem — send us the details below and a specialist will reply by email. Avg. response under 4 hours during business hours.