Can I Get a 1-to-1 Exchange for My PRISM+ Product?
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A 1-to-1 exchange may be provided, depending on the situation and the issue identified with the product.
If a product requires repair, PRISM+ may, at its discretion:
- Repair the product
- Replace the product
- Exchange the product for an equivalent product
- Replace or exchange the affected part(s) with parts of similar technical specifications
The replacement product or part(s) may be new or refurbished, depending on the resolution provided.
Important: A 1-to-1 exchange is not guaranteed for every case. The available resolution is determined based on the issue identified and PRISM+’s discretion.
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