How Do I Activate and Check My PRISM+ Aircon Warranty and Maintenance?
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PRISM+ is the first company to introduce in app maintenance and direct bookings for your aircon general servicing.
There are 4 main functions to our maintenance utility (as shown below):
- Purchase a General Servicing Package Subscription
- To access the "Maintenance" dashboard, tap on the "Maintenance" icon at the bottom navigation bar on the main dashboard.
- To subscribe to an aircon General Servicing Package, tap on “Subscribe today”, you will be directed to the PRISM+ Care website where you can purchase a package that suits your needs.
Schedule a new appointment
- To arrange for an aircon servicing appointment, please use the link provided and choose a preferred date and time.
- If your booking is successful, you will receive an SMS confirmation message within 1-3 minutes with your appointment details.
Track/view your standard or extended warranty period
Before You Start
- Your PRISM+ Aircon warranty is based on the "Installation Date" of your aircon.
- Tap on "Activate Warranty" on each of your paired aircon devices to be directed to a screen where you will need to key in your aircon device's installation date.
- Once done, you will be able to view both your default standard warranty expiration date or your extended warranty expiration date.
- You may enjoy 8 Years Full Coverage Warranty on both indoor and outdoor units if quarterly servicing is done with PRISM+. Otherwise, standard warranty terms apply.
View your device detail
- You can check your device information on this page and view your warranty information.
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