Extended Warranty Coverage Guide

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PRISM+ Support teamUpdated 2 May 2026

The PRISM+ Extended Warranty provides additional protection beyond the standard warranty period, giving you greater peace of mind and continued support for your product.

Coverage applies to eligible product faults that occur during the extended warranty period, subject to the terms and conditions outlined below.

At a Glance

Coverage Item	Included
Manufacturing Defects	✓ Covered
Hardware Failures Under Normal Usage	✓ Covered
Technical Support	✓ Covered
Repair Service	✓ Covered
Replacement (If Applicable)	Subject to assessment
Accidental Damage	✕ Not Covered
Physical Damage	✕ Not Covered
Misuse or Negligence	✕ Not Covered
Unauthorized Repairs or Modifications	✕ Not Covered

What Is Covered?

Your extended warranty covers product issues arising from:

Manufacturing defects
Hardware failures under normal usage conditions
Electrical or mechanical faults not caused by external factors
Product malfunctions that occur during the valid warranty period

All warranty claims are subject to inspection and assessment by PRISM+.

What Is Not Covered?

The extended warranty does not cover:

Accidental damage
Impact damage, dents, cracks, or scratches
Liquid damage
Damage caused by misuse, abuse, or improper installation
Damage caused by power surges, lightning, or external factors
Cosmetic wear and tear
Consumable items and accessories (unless otherwise specified)
Products that have been modified, tampered with, or repaired by unauthorized parties

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