If your PRISM+ Smart Lock is not charging, it is usually caused by a power source, charging accessory, or connection issue. Follow the troubleshooting steps below to identify and resolve the problem.
Ensure that:
Tip: Try plugging another device into the same outlet to confirm it is supplying power.
A faulty charging cable or power adapter may prevent the battery from charging.
Try using:
If the lock begins charging, the original cable or adapter may need to be replaced.
Inspect the charging port on the smart lock.
Make sure there is:
If necessary, carefully remove any debris before charging again.
If the battery has been fully discharged or is no longer holding a charge, it may require servicing or replacement.
If the lock still does not charge after completing the previous steps, please contact PRISM+ Customer Support for further assistance.
| Check | Action |
|---|---|
| Power Outlet | Verify the outlet is working and switched on. |
| Charging Cable | Try a different charging cable. |
| Power Adapter | Try a different compatible adapter. |
| Charging Port | Check for dust, debris, or loose connections. |
| Battery | Contact PRISM+ Customer Support if the battery may require servicing. |
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