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Why does my Vortex 2c have a bad smell?

PRISM+ Support teamUpdated 26 October 2026~3 min remaining3 steps

A light plastic smell is normal in a new unit. Other smells need a quick check.

Steps

  1. 1
    1 min

    This is normal for the first few uses and will go away.

  2. 2
    1 min

    The filter may be dirty or clogged. Clean the pre-filter with a dry cloth.

  3. 3
    1 min

     Turn off the air purifier, unplug it, and contact PRISM+ immediately.

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