If your PRISM+ Washer displays an E1 or DE error code, it usually indicates one of the following:

Follow the troubleshooting steps below for the error code displayed on your washer.

Error Code E1 – Drainage Issue

What does E1 mean?

The E1 error indicates that the washer is experiencing prolonged drainage.

This is commonly caused by:

• A clogged drain hose.
• A drain hose installed too high.
• A restriction preventing water from draining properly.

Troubleshooting Steps

Step 1: Check the Drain Hose

Inspect the drain hose and ensure that:

• It is not kinked or bent.
• It is free from blockages.
• Water can flow through the hose without obstruction.

Step 2: Check the Drain Hose Installation

Ensure the drain hose is installed at the correct height and has not been positioned too high, as this may prevent the washer from draining properly.

Step 3: Run Another Cycle

After checking the drain hose, restart the washer and run a short cycle to confirm whether the error has been cleared.

Error Code DE – Door Error

What does DE mean?

The DE error indicates that the washer detects a problem with the door.

This is commonly caused by:

• The door not being fully closed.
• An obstruction preventing the door from latching properly.
• Installation-related alignment issues.

Troubleshooting Steps

Step 1: Check the Door

Open and close the washer door firmly until it clicks into place.

Step 2: Inspect for Obstructions

Ensure there are no clothing items or foreign objects trapped between the door and the door seal.

Step 3: Restart the Washer

Once the door is securely closed, restart the wash cycle to check if the error has cleared.

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