PRISM+
Support Center Beta
Back to Classic Website
Online Store
0 of 3 steps complete~3 min remaining

TV Keeps Restarting and Is Stuck on the Recovery Screen

PRISM+ Support teamUpdated 27 July 2026~3 min remaining3 steps

If your PRISM+ Android TV keeps restarting and displays the Android Recovery screen, the TV has encountered a startup issue and is unable to load the Android operating system normally.

In many cases, the issue can be resolved by restarting the TV or performing a factory reset.

Important: A factory reset will erase all downloaded apps, Google account information, Wi-Fi settings, and personal preferences.

Before You Begin

Before attempting a factory reset:

  • Ensure the TV is connected directly to a wall power outlet.
  • Remove any USB drives or external devices connected to the TV.
  • Check that the power cable is securely connected.

Steps

  1. 1
    1 min

    If the Android Recovery screen displays a "Try Again" option:

    1. Highlight Try Again.
    2. Press OK on your remote.
    3. Wait for the TV to restart.
    • If the TV starts normally, no further action is required.
    • If it returns to the Android Recovery screen, continue to Step 2.
  2. 2
    1 min

    If restarting does not resolve the issue:

    1. Select Factory Data Reset on the Android Recovery screen.
    2. Confirm the reset when prompted.
    3. Wait for the TV to complete the reset process.

    The TV will restart automatically and return to the initial setup screen.

    Note: This process may take several minutes. Do not unplug the TV while the reset is in progress.

  3. 3
    1 min

    After the reset:

    • Connect to your Wi-Fi network.
    • Sign in to your Google account.
    • Reinstall any required apps.
    • Restore your preferred picture and sound settings.

Still Stuck on the Recovery Screen?

If the TV:

  • Continues restarting after the factory reset,
  • Cannot complete the reset process,
  • Returns to the Android Recovery screen repeatedly,

please contact PRISM+ Customer Support for further assistance.

Didn't find your answer?

No problem — send us the details below and a specialist will reply by email. Avg. response under 4 hours during business hours.