Locate the indicator light on the back or front of the subwoofer.
If there is no light, verify the power connection before proceeding.
0 of 5 steps complete~5 min remaining
Soundbar Subwoofer Not Pairing? Here's How to Reconnect It
If your PRISM+ subwoofer is not pairing with your soundbar, it is usually caused by a pairing interruption, power issue, or the devices being out of sync.
Follow the steps below to reconnect your subwoofer.
Before You Begin
Ensure that:
- The soundbar is powered on
- The subwoofer is connected to a working power outlet
- The subwoofer is placed within a few metres of the soundbar
- There are no large obstacles between the soundbar and subwoofer
Steps
- 1
- 2
A simple restart can often restore the connection.
- Turn off the soundbar.
- Turn off or unplug the subwoofer.
- Wait 30 seconds.
- Turn the soundbar back on.
- Power on the subwoofer.
- Allow up to 1 minute for automatic pairing.
If the devices reconnect, no further action is required.
- 3
If automatic pairing does not occur:
- Put the Subwoofer into Pairing Mode
- Locate the Pairing button on the subwoofer.
- Press and hold the button for several seconds until the indicator light starts flashing rapidly.
- Initiate Pairing
- Ensure the soundbar remains powered on.
- Wait for the devices to establish a connection automatically.
Once paired successfully, the flashing indicator should become solid.
- Put the Subwoofer into Pairing Mode
- 4
Wireless devices may occasionally affect pairing performance.
Try the following:
- Move the subwoofer closer to the soundbar
- Keep the devices away from Wi-Fi routers
- Avoid placing the subwoofer inside enclosed cabinets
- Remove large metal objects between the devices
- 5
If pairing still fails:
- Turn off both devices.
- Repeat the manual pairing process from the beginning.
- Allow at least 60 seconds for the connection to be established.
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