Soundbar Connected but No Sound? Try These Quick Fixes

Steps

1. 1

   Confirm the Soundbar Is Powered On

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   Check that:

   • The soundbar power indicator is lit
   • The soundbar is connected to a working power outlet
   • The volume is turned up

   Try adjusting the volume using the soundbar remote control.

2. 2

   Verify the Correct Input Source

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   Your soundbar must be set to the same input type as the cable being used.

   

   Use the Source/Input button on your soundbar remote to switch to the correct source.

3. 3

   Check the Cable Connection

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   Ensure both ends of the cable are securely connected.

   For HDMI ARC/eARC

   • Connect the cable to the TV's HDMI ARC/eARC port
   • Connect the other end to the soundbar's HDMI ARC port

   For Optical

   • Remove any protective caps from the optical cable
   • Ensure the cable clicks securely into place

   If available, try another cable to rule out a cable issue.

4. 4

   Check Your TV Audio Settings

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   On your PRISM+ TV:

   1. Open Settings
   2. Navigate to Sound
   3. Select Audio Output
   4. Choose the connected soundbar output

   For HDMI ARC Connections

   Ensure:

   •  HDMI ARC/eARC is enabled
   • CEC (Consumer Electronics Control) is enabled if required

   For Optical Connections

   • Select: Digital Audio Output / Optical Output
5. 5

   Restart Both Devices

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   A temporary communication issue can sometimes prevent audio from being transmitted.

   1. Turn off the TV.
   2. Turn off the soundbar.
   3. Unplug both devices for 30 seconds.
   4. Power them back on.
   5. Test the audio again.
6. 6

   Test Another Audio Source

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   Try:

   • YouTube
   • Netflix
   • Spotify
   • TV channels

   This helps determine whether the issue is with the soundbar connection or a specific application.