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PRISM+ Aura disconnected and I am unable to pair it back. What should I do?
If your PRISM+ Aura has disconnected and you are unable to pair it back, kindly remove the previously paired device and restart the pairing process.
Before You Start:
- The customer will have to connect to 2.4Ghz Wi-Fi network only
- The customer will need to turn on Bluetooth as well
- The customer might share that while pairing, the lights are on/off sometime. This is because the first beep will on/off the indicator light. Do assure customer that to enter pairing mode, he will need to look out for 2 beeps only - The light can be turned on/off later
- If during the pairing, the indicator light is on - it will be blinking
- Certain routers might have nuances that might require some troubleshooting to resolve
Steps
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Click on “add device” or “+” to start pairing process
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You will be prompted to double check on the unit before “Continue”
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