My Soundbar Is Connected, but Sound Is Still Coming from the TV. What Should I Do?

Steps

1. 1

   Check Your TV's Soundbar Compatibility

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   First, confirm that your TV supports the connection method you are using.

   

2. 2

   Enable HDMI CEC

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   If you are connecting your Soundbar through HDMI, make sure HDMI CEC is enabled on your TV.

   HDMI CEC allows the TV and Soundbar to communicate with each other.

   How to Enable HDMI CEC

   1. Press the Settings button on your TV remote.
   2. Go to Settings using the gear icon.
   3. Select Channels and Inputs → Inputs.
   4. Select HDMI Control.
   5. Set HDMI Control to On.

   Note: The menu names and locations may vary depending on your TV model.

3. 3

   Check the Cable and Port Connections

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   Make sure your Soundbar is connected correctly.

   • Check that the HDMI or optical cable is firmly connected to both the TV and Soundbar.
   • If using HDMI, make sure the cable is connected to the TV's ARC/eARC port.
   • If possible, try using a different HDMI or optical cable to rule out a faulty cable.
4. 4

   Power Cycle Your TV, Soundbar and Subwoofer

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   A power cycle can help clear temporary connection issues.

   1. Turn off the TV and Soundbar.
   2. Disconnect the Soundbar from the TV.
   3. Unplug the TV, Soundbar, and Subwoofer from the power source.
   4. Wait 5 minutes.
   5. Plug all devices back into the power source.
   6. Reconnect the Soundbar to the TV.
   7. Turn on the Soundbar and TV and check the audio output.

   Tip: After reconnecting the devices, check whether the audio is now playing through the Soundbar.