Open your device's Display Settings and select the native resolution of your monitor.
For example:
- Full HD monitor → 1920 × 1080
- 4K monitor → 3840 × 2160
Using the monitor's native resolution generally provides the clearest and most accurate image.
If your monitor screen looks stretched, squished, distorted, or has black bars on the sides or top and bottom, the issue is usually caused by a mismatch between the monitor's resolution, aspect ratio, or display scaling settings.
| Cause | What Happens |
|---|---|
| Resolution mismatch | If your device is not set to the monitor's native resolution, images may appear stretched or squished. |
| Aspect ratio mismatch | Content with a different aspect ratio from your monitor may display with black bars on the sides or top and bottom. For example, 16:9 content on a 21:9 monitor. |
| Scaling settings | Your operating system or graphics card may stretch or shrink the image to fit the screen, which can affect how the content appears. |
Open your device's Display Settings and select the native resolution of your monitor.
For example:
Using the monitor's native resolution generally provides the clearest and most accurate image.
Check your monitor's on-screen display (OSD) menu for display mode or aspect ratio settings.
Depending on the monitor model, options may include:
Select the setting that matches how you want the content to be displayed.
If the issue persists, check the display scaling settings on your device or graphics card.
Black bars are not necessarily a fault with the monitor. They can appear when the content's aspect ratio does not match the monitor's screen dimensions.
For example, when 16:9 content is displayed on a 21:9 monitor, black bars may appear on the sides. These bars help preserve the original aspect ratio and prevent the image from being stretched or distorted.
Tip: For the best image quality, use your monitor's native resolution and a matching aspect ratio whenever possible.
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