Before troubleshooting the TV, confirm whether your internet connection is working.
Try opening a website or streaming a video on another device connected to the same Wi-Fi network.
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Connected to Wi-Fi but No Internet? How do I Fix It?
If your PRISM+ Android TV shows that it is connected to Wi-Fi but displays "Limited Connection", "No Internet Access", or apps are unable to load, the issue is usually related to your network connection rather than the TV itself.
Follow the troubleshooting steps below to restore your internet connection.
Steps
- 1
- 2
A simple restart can resolve temporary network issues.
- Turn the TV off.
- Unplug the TV from the power outlet.
- Wait 30 seconds.
- Plug the TV back in and turn it on.
Check whether the internet connection has been restored.
- 3
Restarting your router refreshes your internet connection.
- Turn off or unplug your modem/router.
- Wait 30–60 seconds.
- Turn it back on.
- Once the Wi-Fi is available again, reconnect your TV.
- 4
Reconnecting the Wi-Fi may resolve authentication or configuration issues.
- Go to Settings → Network & Internet.
- Select your Wi-Fi network.
- Choose Forget Network.
- Reconnect by entering your Wi-Fi password again.
- 5
Some Android TV models may work best with a 2.4GHz Wi-Fi network, while others support both 2.4GHz and 5GHz.
If your router combines both bands into a single network (Band Steering), try:
- Connecting to the 2.4GHz network instead.
- Separating the 2.4GHz and 5GHz Wi-Fi names (SSIDs), if your router supports it.
- 6
An incorrect system date or time may prevent the TV from connecting to internet services.
Go to:
Settings → Date & Time
Enable:
Automatic Date & Time
Once updated, test your internet connection again.
- 7
If internet access is available intermittently, update your TV software to the latest version.
Go to:
Settings → About → System Update
Install any available updates and restart your TV after the installation is complete.
Common Causes
| Issue | Possible Solution |
| Connected to Wi-Fi but no internet | Restart router and reconnect Wi-Fi. |
| Limited Connection | Forget and reconnect to the network. |
| Apps won't load | Check internet connection and restart the TV. |
| Only the TV has no internet | Test with a mobile hotspot. |
| Wrong date and time | Enable Automatic Date & Time. |
| Weak Wi-Fi signal | Move the router closer or reduce interference. |
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