Verify the Wi-Fi network that your mobile device is connected to.
If you are using a dual-band router, ensure that the 2.4GHz band is enabled.
0 of 4 steps complete~4 min remaining
Ceiling fan is unable to connect to the WIFI
Most Common Cause
PRISM+ ceiling fans only support 2.4GHz Wi-Fi networks.
They are not compatible with 5GHz-only Wi-Fi networks.
If your router is broadcasting only a 5GHz network, the ceiling fan will not be able to connect.
Steps
- 1
- 2
During setup, your smartphone should also be connected to the same 2.4GHz network that the ceiling fan will use.
Some routers combine both frequency bands under a single Wi-Fi name (SSID). If pairing fails, you may need to temporarily separate the 2.4GHz and 5GHz bands through your router settings.
If you are unsure how to do this:
- Refer to your router's user manual
- Contact your Internet Service Provider (ISP)
- 3
Try restarting:
- Your ceiling fan
- Your Wi-Fi router
- Your mobile device
Once restarted, attempt the pairing process again.
- 4
Ensure that the ceiling fan is in pairing mode before attempting to connect through the app.
For detailed pairing instructions, please refer to the App Pairing Guide.
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