What is a Wi-Fi Gateway for and how do I pair with my locks?

A Wi-Fi Gateway allows your PRISM+ Smart Lock to connect to the internet, enabling you to monitor and control your lock remotely through the mobile app.

Without a Wi-Fi Gateway, your lock can only communicate via Bluetooth when you are within close range.

Why Do I Need a Wi-Fi Gateway?

By pairing your lock with a Wi-Fi Gateway, you can:

✓ Lock or unlock your door remotely

✓ Receive real-time lock activity notifications

✓ Check lock status from anywhere

✓ Manage access when you're away from home

✓ View lock event records through the app

Without a Gateway

Before You Begin

Please ensure:

• Your smart lock has already been paired with the mobile app
• Your phone is connected to a 2.4GHz Wi-Fi network
• Bluetooth is enabled on your phone
• The Wi-Fi Gateway is plugged into a power source

Important

The Wi-Fi Gateway must be installed within a reasonable distance of the smart lock to maintain a stable connection.

How to Pair the Wi-Fi Gateway

Step 1: Open the App

• Open the smart lock application and select your paired lock.

Step 2: Add a Gateway

• Navigate to the gateway settings section and select: Add Gateway

Step 3: Put the Gateway into Pairing Mode

• Plug in the Wi-Fi Gateway and follow the in-app instructions to begin pairing.
• The indicator light on the gateway should begin flashing.

Step 4: Connect to Wi-Fi

• Select your home Wi-Fi network and enter the Wi-Fi password.
• Do note that Only 2.4GHz Wi-Fi networks are supported.

Step 5: Complete Setup

Once pairing is complete:

• The gateway will appear in your app.
• The lock will automatically connect through the gateway.
• Remote access features will become available.

How Do I Know It Is Connected?

You should be able to:

• View your lock status remotely
• Receive lock notifications
• Control your lock while away from home

If these functions are working, the gateway has been successfully connected.

Troubleshooting

The Gateway Cannot Be Found During Setup

Check that:

• Bluetooth is enabled on your phone
• The gateway is powered on
• The gateway is close to the lock
• Your phone is connected to a 2.4GHz Wi-Fi network

Remote Functions Are Not Working

Try:

1. Restarting the gateway
2. Restarting the mobile app
3. Checking your home Wi-Fi connection
4. Moving the gateway closer to the lock

The Gateway Shows Offline

This usually indicates:

• A Wi-Fi connection issue
• Power interruption
• The gateway is too far from the lock

Verify that both the Wi-Fi network and power supply are functioning normally.