PRISM+
Support Center Beta
0 of 2 steps complete~2 min remaining

How to pair the doorbell?

PRISM+ Support teamUpdated 5 August 2026~2 min remaining2 steps

Steps

  1. 1
    1 min
    1. On the Dashboard page, select "+" or "Add device" button.
    2. Select "Door Bell".
    3. Check if the selected option matches the physical device to be paired, then select "Continue" button.On the Physical Device
    4. Open the black silicone cover on the back of the doorbell.
    5. Turn on the doorbell.
    6. Use a pen or other object to press and hold the RST button on the back of the device until you hear beeping and a voice command prompting that the doorbell camera is now ready to begin pairing.
  2. 2
    1 min
    1. Select "Continue" button
    2. Enter the WiFi details and select "Continue" button.
    3. The phone should show a QR code.(Aim the doorbell's camera at the phone screen to allow the doorbell to capture the information on the QR code.)
    4. Name your doorbell

If you wish to delete the Door Bell from PRISM+ Connect

  1. On the main dashboard page, swipe left and the 'delete' button should show.

  2. When the 'delete' button is selected, a prompt will show then press 'confirm'.

  3. An OTP will be send to the main device phone number, key in the OTP then select 'Continue'.

Do take note that deleting the device will cause the device to be unpaired from the app and all data related to the device will be deleted.
 

Didn't find your answer?

No problem — send us the details below and a specialist will reply by email. Avg. response under 4 hours during business hours.