Before resetting your lock, ensure that:
The lock has sufficient battery power.
The door is open to prevent accidental lockout.
You have access to the administrator account or reset button (depending on your lock model).
Important: A factory reset cannot be undone. All saved settings and user information will be permanently erased.
A factory reset may be required if you:
Press and hold the lock and unlock button simultaneously then key in the pin 000#
The door lock will be reset to default settings.
*Please note that resetting the door lock will result in all saved data being deleted, including fingerprints, RFID entries, PINs, facial recognition data (for PRO versions), and paired devices.
Remove the back casing of the gate lock then use something thin to poke onto the reset button and then key in the pin 000#
The gate lock will be reset to default settings.
*Please note that resetting the gate lock will result in all saved data being deleted, including fingerprints, RFID entries, PINs, facial recognition data (for PRO versions), and paired devices.
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