PRISM+
Support Center Beta
0 of 3 steps complete~3 min remaining

How do I connect my Vortex 2c to the PRISM+ Connect app?

PRISM+ Support teamUpdated 26 October 2026~3 min remaining3 steps

Pair your Vortex 2c with the PRISM+ Connect app to control it from your phone and set custom timers.

 

Before You Start:  Make sure your phone is on a 2.4GHz single-band or 2.4GHz/5GHz dual-band Wi-Fi network.

Steps

  1. 1
    1 min
    1. Download the PRISM+ Connect app from the Apple App Store or Google Play Store.
    2. Sign up or log in with your mobile number.
    3. On the My Devices dashboard, tap "+" at the top right and select your air purifier. [Confirm 2c device name]

     

  2. 2
    1 min
    1. Turn on the air purifier.
    2. Press and hold the power icon for 3 seconds to enter pairing mode. [Confirm: 3 or 5 sec]
  3. 3
    1 min
    1. Select your home or office Wi-Fi network, enter the password and tap "Continue".
    2. Wait up to 2 minutes for the device to pair.
    3. Once paired, name your air purifier.
    4. Add it to a location: create a new one or pick an existing one.

    Tip: If pairing fails, check you're on a 2.4GHz network and try again.

Didn't find your answer?

No problem — send us the details below and a specialist will reply by email. Avg. response under 4 hours during business hours.