Yes. You can either: Use the manual key, or Connect a portable charger to temporarily power the lock and unlock it using your authorised access method.
Can I Use My PRISM+ Smart Lock While the Battery Is Charging?
Answers to the things customers ask most. Search for a keyword, or browse the list below to jump to your answer.
Yes. You can continue using your PRISM+ Smart Lock while the battery is charging.
If the battery is too low to operate normally, you can still access your home using one of the emergency access methods below.
If the Battery Is Low or Charging
You can continue accessing your lock by using either of the following methods:
| Access Method | What to Do |
|---|---|
| Manual Key | Use the emergency key to unlock your door or gate manually. |
| Portable Charger | Connect a portable charger (power bank) to the charging port to temporarily power the lock, then unlock it using your authorised access method (such as your fingerprint or PIN code). |
Both methods allow you to safely access your home while the battery is charging.
Yes. The lock can still be accessed using the supported emergency access methods while the battery is charging.
Was this faq helpful?
Your feedback helps us improve every faq.Didn't find your answer?
No problem — send us the details below and a specialist will reply by email. Avg. response under 4 hours during business hours.